Shipments and returns
Your order shipment
The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation.
Packages are generally dispatched within 24 hours after receipt of payment we use a number of third party delivery agents to ensure your orders are delivered to you as quickly as possible.
- ** Our system will select our available delivery partners based on the item within your shopping cart. At the time your order is packed / shipped from our warehouse our delivery team will choose the fastest option for your order.
- you will now have the option to add any notes for your order.
Any losses after the item has been dispatched from us must be reported to us. We provide you with a fully tracked delivery service to track your order online once dispatched, all this information will be included within your order dispatched confirmation email.
We offer FREE Shipping on all our products unless stated, fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them if a shipping charge is stated. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
For deliveries before a UK bank holiday, we recommend that you order in advance. For Christmas deliveries, we recommend that you order by the 18th December. During holiday periods, we will endeavor to dispatch all ‘in stock’ orders within 24 hours, however we cannot guarantee delivery as the post may be delayed in your area.
· We offer a 30 days cooling off period on all purchases.
· If you or your buyers receive a faulty item(s) or are not satisfied with the items, please feel free to contact us.
· Please return your item within 7 days of receipt
Unwanted items may be returned to us only if the following occurs:
1) We have been notified via email within 7 days
2) Any accessories/parts in sealed bags remain
3) The item arrives back here in re-saleable condition(unmarked)
4) Postage fees will not be refunded unless agreed.
5) Replacement only for broken products or ruined products
Please include your full name or your customers name, address details and order or return authorisation number with your return.
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
When returning an item, you should consider using a trackable shipping service.